Validating identify comcast

What's really strange, now I noticed, that this problem is occurring with any Network in range on the list. Without actually looking at the system, it is hard to tell exactly the problem but here are 2 general things to explore: Did you by chance install any of the Comcast utilities on her machine?

I thought that at first, perhaps, a virus and/or malware somehow got by and changed/altered the wireless settings, though the antivirus software and Malwarebytes software is up-to-date and is showing no problems. One of these may be doing strange things with the connection. If that does not work it could be a newtork card driver issue. However, before you do that I would advise you to make sure that you have the driver disc for that netcard (or for the notebook if it is an internal Wi Fi netcard), because Windows will often not have built-in drivers for any given netcard.

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I can't provide a screen shot to illustrate how to do that because I don't know if you are using the built-in Windows Wireless Zero Config, or a vendor specific utility for your unnamed Wi Fi card.

FYI- her router (Netgear) login was "routerlogin.net". I did what you said, and change the address to the computer address.

Hi all, I just signed up (for my elderly mom) with Comcast for their hi-speed Internet service (performance level).

The wireless keeps trying to "validating identity" and states it is missing a certificate. The router just had all settings wiped out, there is no security setup, you just did a fresh install of the drivers and it connects at your place. If it doesn't, uninstall the wireless card from Device manager and reboot.

The MAC address of that PC is used by Comcast to get your connection. On the back of the router, there is a reset button.

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