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If you have been a victim of fraud or cyber crime, report it to us online or by calling 03.
There has been an increase in reports made in May by TSB customers relating to “port-out” fraud.
Fraudsters are commonly using text messages as a way to defraud unsuspecting victims out of money.
Known as smishing, this involves the victim receiving a text message purporting to be from TSB.
This added the spoofed text to an existing TSB message thread on the victim’s phone.
The victim clicked on the link within the text message and entered their personal information.
Although text messages are currently the most common delivery method, similar communications have been reported with fraudsters using email and telephone to defraud individuals.
Once the fraudster has control of the number they are able to intercept the victims’ text messages, allowing them to use services linked to the victim’s phone number.
This can include requesting an online banking password reset or access to any two factor authentication services.
Remember, a genuine bank will never contact you out of the blue to ask for your full PIN or password.
If you have received a suspicious TSB email, please do not respond to it, report it here and also forward it to [email protected] Every Report Matters.