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For the version for Exchange 2007, click here: Offline Address Book Errors - Exchange 2007 With the introduction of cached mode in Outlook 2003 and higher, the Exchange offline address book has become more critical.

The process of updating and distributing the OAB is achieved by the following two schedules.

Full OAB download threshold To modify the threshold at which Outlook will download the full OAB rather than the incremental update, you can set the following Registry value Key: As the value, set at which relative size a full OAB download should take place rather than an incremental update.

For instance, setting the value to 4 will trigger a full download when the incremental update is larger than one-fourth the size of the full OAB.

Made sure that the mailbox was not configured to be hidden from the Exchange global address list. Verified I could see the user in the GAL when I was in Outlook Web Access. Waited until after the next Exchange maintenance to see if the OAB updated. If just your own, can other users see this new user?

I can see the user in the GAL while I'm in OWA, so this made me think that the issue may be with the offline address book. I updated the offline address book with the following Power Shell command: update-offlineaddress book - id Default OAB Note: Default OAB is not the real name of the offline address book. I had a similar question with plenty of juicy Experts Answers Address Books\* Re-open outlook and it should re-generate the OAB. If you see the name in address book on one user machine and not on other, then it is the problem with user outlook profile.

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