Blackberry desktop manager error updating software

When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation.deletes all of the data and third-party applications from your device.It told me I needed to enter the password into the device, but I could not do that because the error 561 and/or error 507 screens were showing and the keys did not work.I searched these forums for ideas..did not have to go as far as wiping the device.After that, it tries to connect and then says "The desktop loader is unable to connect to device.You may need to enter the password on device" ( I did not have any password on there) Someone please help me!All we did is follow BB's advice to upgrade our OS, now her phone is a paperweight. I had used this link earlier, but it wouldn't work until I used this program to ensure it was wiped.Best of luck I also received a fatal error while updating the O/S for my BB Curve 8310, after which my laptop/app loader software could not connect to the device.

Software updates might not be available to you depending on your region and service provider.One of the pages said to remove the device battery and then connect the [battery-less] device to the laptop, so I tried that...the app loader magically began proceeding....until it got to the task "reconnecting to JVM", and it started to hang again...I then re-inserted the battery into the device and Voila! I also received a fatal error while updating the O/S for my BB Curve 8310, after which my laptop/app loader software could not connect to the device.One of the pages said to remove the device battery and then connect the [battery-less] device to the laptop, so I tried that...the app loader magically began proceeding....until it got to the task "reconnecting to JVM", and it started to hang again...I then re-inserted the battery into the device and Voila! I tried to remove the battery, but upon rebooting, the phone went right back to that crazy symbol. It now only works after following the steps from the first link (using Jl Cmder).I see on your website there is the "It could be a 507 error". I also tried an OS downgrade, but the desktop manager won't even recognize her phone so the app loader is worhtless for her phone. I used the link on that page (What to do next if Jl_Cmder will not connect and wipe ) to re-install the OS.

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